Technical Support Rep

Job description:


  • Receive incoming calls and emails from customers
  • Provide technical support for their current equipment
  • Advise on equipment setup and operations to customers
  • Advise programming options for current products
  • Advise them on power requirements and equipment dimensions
  • Recommend parts needed to support our products
  • Follow through and resolve customer complaints on any tech issues on their product portfolio
  • Investigate and interact with various teammates to solve customer issues
  • Ability to recognize frequent patterns of repetitive service issues and bring to the supervisors attention
  • Ability to comprehend board level operations: understanding of various circuitry and digital logic designs


Required Skills and Abilities:

  • Must be organized, proactive, have attention to detail, and ability to multitask
  • Possess technical aptitude to analyze the customers issues in a logical way.
  • Must be able to understand schematics
  • Desire to share, learn and grow your body of knowledge
  • Excellent communication skills
  • Excellent time management skills with a proven ability to meet deadlines.
  • Good written and oral communication skills.
  • Must have patience and be able to resolve disgruntled customers technical and mechanical issues in a professional manner
  • Must be an active listener to understand customers needs

Educational and Experience:

  • Associates degree in Electronics Technology or Equivalent
  • Experience in electronics, troubleshooting, and service
  • Proficient with Microsoft Office Suite

Why is This a Great Opportunity:

Our client, a growing Buffalo area company with a long history (40 years) is seeking a Technical Service Rep to join their manufacturing company to work closely in the service department to handle global technical issues.