IT Support Specialist

Job description:

***Local Candidates Only (Within commuting distance of Arlington, Virginia

My client is required to hire an IT Support Specialist to join their team and be a key team member in keeping their organization running smoothly. Their IT specialists play a major part in their employees success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first-line support for all local, remote, and mobile staff.


  • MUST have an active Secret Clearance.
  • Add to the IT knowledge base with clear/concise/detailed entries.
  • Administrate and help manage the ITSM system.
  • Collaborate with IT Team.
  • Create and test new images for Windows and Mac Operating Systems.
  • Create and/or maintain end-user documentation on procedures and how-tos.
  • Create Linux accounts and manage groups, home directories, and access.
  • Creation and administration of Active Directory user accounts.
  • Help maintain scanners, copiers and workstations.
  • Identify, research and resolve technical issues for users.
  • Maintain an accurate inventory of hardware and software licenses.
  • Minor off hours duties/on-call hours as necessary.
  • Order software and hardware for users and maintain a stockage objective for general consumption items.
  • Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Provision new computers for employees.
  • Provision phones and voicemail boxes (mobile and office).
  • Support their summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete.
  • Support the IT Team with duties as necessary to include server, user and network administration.
  • Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.
  • Treat every issue as an opportunity to educate the end-user.
  • Other duties as assigned.


Preferred Qualifications:

  • 3 to 8 years of relevant experience.
  • Ability to prioritize work tasks to meet customer demands and deadlines.
  • Exceptional customer service, interpersonal skills, and desire to learn.
  • Experience supporting operating systems including Windows 10, Linux, and Mac OSX.
  • Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops).
  • Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired.
  • Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources.
  • Problem solver with excellent time management and organizational skills.
  • Self-motivated with strong analytical, diagnostic, and troubleshooting skills.
  • Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company.

Why is This a Great Opportunity:

This is a growing company that continues to exceed in it’s space. Great company benefits, highly competitive pay and a collaborative work environment.

Salary Type : Annual Salary

Salary Min : 100000

Salary Max : 130000

Currency Type : US Dollars