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IT Specialist
This full-time position is based in Berlin and reports directly to the IT Manager. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems, customer support, and projects. As an IT Specialist you will be responsible to provide technical support and guidance to the company clients, all the IT projects and support.
Responsibilities:
- Maintaining communication with the Operations Manager and ensuring that branch policies are in line
- Providing technical support and guidance to the company clients
- Integration of new technology systems throughout the German market
- Network administration - VLANs, Switches, VoIP, etc
- Managing network printers - installing and configuring
- Maintain and operate conference rooms AV systems
- Documentation and developing training materials as necessary
Qualifications:
- 3-4 years of Helpdesk or Deskside support experience - a must
- Bachelor’s degree preferred, but not essential
- Hardware and troubleshooting skills - a must
- Familiarity with Cisco Meraki - a must
- Strong customer relations experience
- Excellent English communication skills, with the ability to explain technical terminology to non-technical end users
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