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Technical Support – Industrial Automation Products

Website Oculus Search

Industrial Automation products company with product lines that include: PLCs, HMIs, Communications, Drives, Motors, Motion, Process/Fluid Power, and Power Distribution, needs experienced Automation Support Consultants/Automation Engineers in the North Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.

Why work here?:

  • NO OVERTIME – 8-5 or 8-6 with half-day off each week option
  • Quarterly bonuses and generous profit-sharing
  • Team-based culture
  • Training is provided first month and ongoing training every few days
  • Excellent benefits: health/dental/life insurance, 401k matching
  • Located in a large company campus that offers services to employees
  • Tuition reimbursement
  • Customer Support/Troubleshooting – Provide solutions to customer issues received via, phone, email, and/or chat. May conduct technical research, testing, and/or re-create customer issues using actual equipment and configurations to assist in troubleshooting.
  • Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
  • Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
  • Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products.

  • Requires 5 years experience, or Technical Degree with a minimum of 3 years experience.
  • PLC programming and troubleshooting/start-up experience.
  • Experience setting up and troubleshooting Windows to industrial Ethernet network.
  • HMI programming and troubleshooting experience.
  • Communications experience with various industry networking solutions (DeviceNet, Profibus, etc.) is desirable.
  • Experience with AC servo, Variable frequency drives, and stepper systems products is a plus.