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Service Technician

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Are you a skilled technician with a passion for CNC machines? We are seeking a dedicated Field Service Engineer to join our team and take on the responsibility of installing, maintaining, and troubleshooting CNC machines, with a focus on providing exceptional customer support.

Key Responsibilities:

  • Install, maintain, troubleshoot, and repair CNC machines, with a focus on Citizen and Miyano machines (experience with these machines is helpful).
  • Replace ball screws, motors, and cartridge spindles as needed.
  • Utilize ladder and diagnostic functions on all machine controls.
  • Provide phone support for troubleshooting, which may be daily and heavy at times.
  • Align and adjust tools, as well as repair spindle bearings.
  • Provide time study estimates and perform machine demonstrations.
  • Align and interface the bar feed unit with the machine.
  • Perform first part run-off to ensure machine acceptance.
  • Travel to customer sites for repair and troubleshooting as required.

Qualifications:

  • 2-5 years of experience in CNC machine tooling.
  • Strong electrical, mechanical, and automation experience.
  • Proficiency in geometry and the ability to troubleshoot mechanical and electrical systems.
  • Ability to read ladder diagrams and control diagnostics.
  • Willingness to travel up to 40% of the time within eleven western states (after training period completion).
  • Professional interaction with customers by phone and in person.
  • Clean driving record and own vehicle for travel.
  • Proficiency in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Ability to work independently and demonstrate initiative.

Candidates are needed in California, Illinois, Massachusetts, and New Jersey. If you are ready to take on a challenging and rewarding role in the CNC machine industry, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our valued customers.

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