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Patient Care Manager

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The Patient Care Manager (PCM) is responsible for the episode of care for the assigned team patient census with a
focus on direct management and leadership of associated team (Clinical Support Specialist & Field Clinicians).

Job Description:
As a Patient Care Manager, you will:
  • Responsible for communication & coordination of care needs reported by case managers (driveway calls).
  • Ensure schedules are updated, continuity of care for patient episode is present, and that quality care is delivered
    by the clinical care team.
  • Facilitate Case Conference and be responsible for follow-up action related to case conference, stand up, and
    stand down meetings.
  • Coach and mentorship of clinicians and CSS role – including monthly 1:1 session to address development needs
    and hold accountable to role specific Key Performance Indicators (KPIs). Support development of new hires and
    tenured employees.
  • Responsible for voluntary attrition of assigned team, acting as the main point of contact for support and working
    develop solutions to potential personnel concerns.
  • Supervising and directing the work of all team members, assigning of admit and evaluation visits, scheduling visits and ensuring staff are completing visits in a timely manner
  • Manage the site in the absence of the Clinical Manager or Executive Director or Administrator
  • Managing and overseeing clinical and administrative and recordkeeping functions
  • Responding to phone referral/inquiries in a timely, professional, and compassionate manner
  • Participate in on-call nursing schedule and providing direct skilled bedside nursing care in patients homes

Requirements of Qualified Candidates:
  • Registered nurse with current licensure to practice nursing in the practicing state
  • Possess and maintain CPR certification
  • Previous experience in home care setting with two years management or supervisory experience, preferred
  • Proven ability to work within an interdisciplinary setting
  • Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization
    requirements and is in good working order
  • Knowledge of accepted professional standards and practice, Medicare Conditions of Participation, and federal,
    state, and local regulatory requirements
  • Demonstrates excellent observation, nursing judgment, and communication skills

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